Return & Refund Policy

We want you to feel confident when shopping with us. If something isn’t right, we’re here to help.

60-Day Return Window

You may request a return within 60 days of receiving your order. Returns requested after 60 days unfortunately cannot be accepted.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be returned in its original packaging, including any accessories, manuals, or inserts

  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Final sale or clearance items

  • Gift cards

  • Items damaged due to misuse, normal wear and tear, or improper handling

If you are unsure whether your item qualifies, please contact us before sending anything back.

How to Start a Return

To initiate a return, please email us at cchyang00@gmail.com with:

  • Your order number

  • The reason for the return

  • Photos of the item (if applicable)

Once your return request is approved, we will provide instructions on how and where to send your item. Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Refund Process

Refunds are processed only after we receive and inspect the returned item.

Once your return is received and approved:

  • Your refund will be issued to your original method of payment

  • Processing typically takes 5–10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos so we can resolve the issue quickly, either through a replacement or refund.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

We appreciate your understanding and thank you for shopping with us. Our goal is to be fair, transparent, and respectful of your time — and your trust.